HELP CENTER
ARE YOU PROVIDING THERAPY IN PERSON OR VIRTUALLY?
At this time, all services will be rendered using HIPAA-compliant software that is accessible from a desktop, tablet, smart phone, and laptop. Patients will not need to download or purchase any software for Telehealth services.
HOW LONG DOES EACH THERAPY SESSION TAKE?
The initial intake appointment will be 60 minutes in duration. This appointment will usually consist of going through the initial intake forms, any questions that may arise about the therapy process, in addition to discussing the reason for entering therapy. Sessions following will be between 45 and 55 minutes in duration. Sessions may exceed 60 minutes and are subject to an additional fee.
WHAT IS YOUR CANCELLATION POLICY?
The practice holds a firm 24-hour cancellation policy. Cancellation requests should be communicated via email or voicemail. Sessions that are cancelled after the 24-hours are subject to the late cancellation fee of $175.
WHAT ABOUT COMMUNICATION OUTSIDE OF SESSIONS?
Communication via email will be limited to scheduling related concerns and insurance updates. This is to help in protecting the quality of the therapy, as well as patient privacy. In order to continue valuing and honoring patient privacy and confidentiality, any social media requests will not be accepted. This includes but is not limited to Linkedin, Facebook, and Instagram.
DO YOU PRESCRIBE PSYCHOTROPIC MEDICATION?
I am a Licensed Marriage and Family Therapist (LMFT). I am unable to provide medical advice or counsel, as well as prescribe psychiatric medication of any kind. I am more than happy to provide you with external resources and providers who may better assist you in this area.
WHAT HAPPENS TO SESSIONS THAT GO UNPAID?
The patient responsibility is due at the time of the session. A credit card on file will be placed in the HIPAA compliant software to ensure ease and consistency of payment. For sessions that do go unpaid, patients will be notified and expected to submit payment. If after multiple unsuccessful attempts to receive payment, payment is still not received, patients (and former patients) are vulnerable to being their debt being sent to collections.